What’s at stake:
Every point of frictioncosts you trust
- High abandonment during onboarding and verification
- Frustrated users who leave quickly
- Lost conversions and revenue
Benefits
The faster you resolve friction, the stronger your customer relationships.
Key features
01
Session replay
See your app and website through your users’ eyes. Diagnose exactly why visitors hesitate or abandon carts.
02
Heatmaps
Spot hesitation, frustration, and tap behaviour to improve critical screens.
03
Funnel analytics
Analyze onboarding, KYC, and transaction funnels to identify drop-off points.
04
User segmentation
Group users by behavior, engagement, and lifecycle to prioritize improvements.
05
Privacy compliance
GDPR, CCPA, SOC2 Type II compliant, bank-grade encryption (AES-256). UXCam is designed to help financial institutions optimize user experience while maintaining strict data security.
Frequently asked questions
FAQ
Is UXCam compliant with financial data security standards?
Yes. UXCam is GDPR and SOC 2 Type II certified. You can automatically mask sensitive user data (like account numbers, balances, personal info) before it ever leaves the device. We provide granular control over what’s captured and stored, ensuring full compliance with banking privacy regulations.
Can UXCam capture behavioral analytics without exposing private data?
Absolutely. UXCam lets you define masking rules via SDK configuration. You can hide text fields, inputs, or screens that contain PII, while still tracking anonymized interactions such as taps, gestures, and navigation flows. Your team sees the what and why of friction, without seeing who the user is.
How do finance companies typically use UXCam?
Common use cases include: Onboarding funnel optimization (improve KYC completion rates), Transaction flow analysis (reduce failed or abandoned payments), Feature adoption tracking (e.g., new investment tools or savings features), Error and crash diagnosis (debug app issues with session context) and Product validation (understand user behavior after feature releases).
What’s the impact of UXCam on app performance?
Minimal. UXCam’s SDK is lightweight (<1MB) and designed for regulated industries. Data is encrypted in transit and at rest, and recordings are processed asynchronously so app latency remains unaffected. You can also control sampling (e.g., record 10% of sessions).
How do we start integrating UXCam into our finance product?
Integration takes less than 30 minutes. Add the SDK, configure masking rules, and start seeing real user sessions in your dashboard. We provide engineering documentation and guided onboarding support for your tech team.
