What’s at stake:
Telecom products lose millions in drop-offs. Here’s why.
Without actionable insights, telecommunications services risk losing valuable customers to poor experiences, slow service, and unmet expectations.
- Complex onboarding flows during SIM registration
- Payment and top-up failures due to UI freezes
- High churn rates when users face broken links
Benefits
The faster you resolve issues, the stronger your customer loyalty.
UXCam helps telecommunications teams pinpoint problems, eliminate friction, and optimize every customer touchpoint.
Key features
01
Session replay
See how customers really interact with your telecommunications app or website. Diagnose problems instantly, even in sensitive, privacy-controlled flows.
02
Heatmaps
Find out where your customers are tapping, hesitating, or getting frustrated – and optimize critical screens to meet their needs.
03
Funnel analytics
Track every step of the customer journey. Identify where users drop off and take decisive action to fix it.
Frequently asked questions
FAQ
What problems does UXCam solve for telecom products?
UXCam helps telecom companies understand why users drop off in key journeys such as SIM activation, plan upgrades, bill payments, and account registration. By combining session replay, funnel analysis, and heatmaps, teams can see exactly where friction occurs, reduce call-center volume, and improve self-service adoption.
Example: identifying a 10% drop-off in top-up flow could save thousands in missed revenue each month.
Can UXCam handle our large user base and high traffic volume?
Yes. UXCam is built for scale and can capture millions of monthly sessions with controlled sampling to maintain data accuracy without performance impact. Telecom clients often run multiple high-traffic apps under one organization account while sharing or allocating session limits between them.
Will UXCam slow down our apps or websites?
No. The SDK is lightweight (under 1 MB for most builds) and optimized for telecom-grade performance. Tests show no measurable impact on app load times, CPU, or memory usage. You can further control recording frequency or quality through configuration.
How does UXCam ensure data privacy and compliance with telecom regulations?
UXCam is fully GDPR, CCPA, and SOC 2 Type II compliant. You can mask or obfuscate PII such as phone numbers, account IDs, and card details using automatic or custom rules.
All data is encrypted in transit and at rest, processed on secure servers, and deletions follow strict retention policies.
If your organization requires it, UXCam can provide Data Processing Agreements (DPAs) and security documentation on request.
How does UXCam use AI to detect user frustration?
UXCam’s AI assistant (Tara) analyzes sessions automatically to surface friction points, rage taps, and looping behaviors that indicate confusion. Tara also summarizes insights in natural language and supports queries in multiple languages.
